Refund Policy

At BateriBet, we are committed to providing our users with a seamless and enjoyable experience. However, we understand that sometimes circumstances may arise that require a refund. This Refund Policy outlines the conditions under which we may process a refund, as well as the procedures for requesting a refund.

1. General Terms

All transactions on BateriBet are final unless specified otherwise.

We reserve the right to deny any refund request that does not comply with our policy or that is made after the refund window has passed.

2. Refund Eligibility

Refunds may be considered in the following circumstances:

  • Technical Issues:

    If you encounter a technical issue that prevents you from accessing your account or participating in any game, you may be eligible for a refund. Please contact our support team within 24 hours of the issue arising.

  • Duplicate Payments:

    If a duplicate payment is made unintentionally, a refund may be issued for the second transaction.

  • Incorrect Charges:

    If there is an error in charging your account or you are charged for services you did not request, a refund may be issued.

3. Non-Refundable Situations

The following situations are not eligible for a refund:

  • Non-refundable Bonuses:

    Any bonuses, promotional rewards, or free spins granted to you are non-refundable and have no cash value.

  • Completed Transactions:

    Once a bet or transaction has been completed and the outcome is determined, no refunds will be issued.

  • User Error:

    If you make an error while depositing, betting, or using the platform, we are not responsible for providing a refund.

4. Refund Request Process

If you believe you are entitled to a refund, please follow these steps:

  1. Contact Support:

    Reach out to our customer support team via email or live chat. Include your account details, transaction ID, and a description of the issue.

  2. Provide Documentation:

    If applicable, provide any supporting documentation or evidence that supports your claim.

  3. Review Period:

    Once your refund request is received, we will review it and notify you of the outcome within 5-7 business days.

5. Processing Time

Refunds, if approved, will be processed through the same payment method used for the original transaction. The processing time may vary depending on your payment provider. Please allow up to 10 business days for the refund to be reflected in your account.

6. Changes to the Refund Policy

BateriBet reserves the right to update or modify this Refund Policy at any time. Any changes will be communicated to users, and the updated policy will be posted on the website.

7. Contact Information

For any questions or concerns regarding our Refund Policy, please contact us at:

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